I am giving 2 stars instead of 1 since I feel the night manager really tried to help as much as he could.
Horrible experience!!!! Store is NOT wheelchair handicap accessible...... 'manager' asks how may I help you? Make your store accessible so my son can be indipendant.......his answer ' we don't set the store up but I can move this table for you'........pathetic JOKE......this is 2017 wake up!!!!
Liked what I saw in the store and I will be back before Spring Soccer Season in March to get my son a Nike Blue, White and Black duffle bag.
Just bought an Insight 1 and first day I rode it to work (28 miles round trip) on bike path and roads, the deraileur kept making a lot of noise, I called Dick's and since it was the next day the manager said I could brin it in. On the way home, all the spokes came loose and the wheel warped. The night manager adjusted the deraileur and trued the wheel to the best of his ability and told me to take it in the parking lot and during my test, all the spokes came loose. He ended up taking the rear whell off another insight and I asked him if Ihave more problems how long do I have to bring it back, and he said this was it (this was within 24 hours). Well with the new wheel on my second ride to work, all the spokes came loose. I was told if i have any more issues I have to call Diamondback. I had a sub $100 Huffy for years before I upgraded and never had a spoke come loose in the 20 years I owned it.
I ordered a item online and I choose to pickup in store. The process was so quick I used a electronic kiosk to alert the store I was here to pickup, the item was brought to me quickly and I was on my way.
Stay away from this place. I placed an order online to be picked up. It was a 300lb fitness gear weight set. When I got there everything went great. The associate who helped me pick up my order did a great job. He was courteous and even helped me load all the weight in my car. When I got home to check that everything was there, I noticed I only received one spring clip when there should have been two. I thought this was no big deal and would be an easy fix. I called the store to see if I could come in and pick it up. When my call was answered I was greeted by a rude associate. He then told me I would have to pack up my entrie 300lb weight set and bring it in and exchange it. He said they couldn't just give me the clip. I said there is no way I'm doing that because I already opened the package because that's the only way to see if everything is there. And second, I'm not about to lug a 300lb weight set back. So he got nasty with me about it and put me on the phone with his "manager". The phone rang forever and when someone finally answered they just said "what". I wasn't sure if he was talking to me until he said it again, this time sounding more annoyed. He basically told me the same thing and I decided I'd just buy a separate pack elsewhere than deal with this rude. Never again will I go here. They put the "Dick's" in Dick's Sporting Goods.
Do not buy Diamondbacks at Dick's.
Dick S Sporting Goods is a US Shoe Store based in Huber Heights, Ohio. Dick S Sporting Goods is located at 8220 Old Troy Pike, Huber Heights, OH 45424, USA.
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