Terrible service and the manager was equally as bad. If I could give them 0 stars I would. We go here at least once or twice a week for lunch and usually have a great experience. However this time we were seated and nobody took our drink order for at least 10 minutes. After waiting an extra 5-10 minutes after we got our drinks we called the manager over. The place was obviously plenty staffed because as we called the manager over they celebrated somebody’s birthday where about 8 employees sang happy birthday including the manager. When the manager came over, he blamed us for being impatient and not waiting for a server to come and get our order. We waited over 15 minutes and we are impatient? Yeah right. The manager is not a manager, a real manager would have defused the situation and took the order personally and apologized for the wait. Instead he acted childish, defensive and very unprofessional. What really got me was at the end when we were leaving, I looked back and he made a shoo shoo motion towards us and started complaining about us and not caring what the customer had to say.
Restaurant was very busy (holiday weekend, big OSU game, prime dinner time) but we were promptly seated. The servers were very quick and friendly! Overall a great experience and we look forward to trying other El Toros closer to our home.
I love mexican cuisine and this used to be one of my favorite places to go. It is nice if you eat there, but their takeout is nothing short of a scam. They bend the insides of the foil packages up, so it appears full when its really not. They also only give one bag of chips, no matter how many meals or dips you order. The employees are also quite rude. Sad to say, but I will be looking elsewhere to get my fix of mexican cuisine.
Verry verry good. Great servixe
I really hope the owner or at least the manager who was there at 1:30pm on 11/16/17 reads this and recognizes they need to improve from the situation rather than say the customer was wrong.
We go to El Toro in Huber Heights often. We are always welcomed warmly (they know us when they see us!) And the food is ALWAYS DELICIOUS!!!
El Toro Mexican Bar Grill is a US Bar based in Huber Heights, Ohio. El Toro Mexican Bar Grill is located at 8321 Old Troy Pike, Huber Heights, OH 45424, USA.
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